cancellation policy
Consumers have a 14 days term cancellation policy.
cancellation right
You have the right to cancel the contract within fourteen days without any reason. The cancellation time is fourteen days since the day you or a named third person of yours, who is not the promoter, who have or have taken posession of the goods.
To consume the cancellation right you have to contact us (Musik Lenz GmbH & Co KG , Hofmannsthalstraße 38, 5700 Zell am See, Austria, melanie.wallner@musik-lenz.at, phone number: +43 6542 73621 0) with an explenation about your decision (such as with an letter, telefax or E-Mail), to cancel this contract. Therefor you can use the attached sample cancellation form, but this is not officially required.
In order to maintain the cancellation right, it is enough to inform us about the cancellation right before the cancellation time ends.
consequences of revocation
If you cancel the conract, we do have to send you the payment including the freight charges (with the expection of additional costs, that got caused because of another specific of delivery than our usual advantageous conditions) within fourteen days back, since the day you claimed the cancellation right. For the repayment we are going to use the same payment method that you used for the transaction, unless we arranged another method of payment. We won't bill you any charges for the repayment. We can refuse the repayment until we get our goods back or a letter of proofment that you dispatched the goods. It depends on the earlier point of time.
You have to send us or give us the goods back within fourteen days since the day you consumed the cancellation right. The term will be retained if you send the goods within the cancellation time of fourteen days. You have to take the costs for the return shipment. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The cancellation right does not apply to the following contracts:
Cancellation policy created with the Trusted Shops Rechtstexter in cooperation with FÖHLISCH Rechtsanwälte.